1-VoIP

Based in Edmond, Oklahoma and with over 40 years of telecom industry experience, 1-VoIP is a leading voice over internet protocol (VoIP) service provider. With a wide range of residential and business services that include SIP trunking services for business owners.

Keep reading for pros and cons, plus reviews from real 1-VoIP customers.

The Good

  • Residential Plans
  • Business Plans
  • Premium Features

Residential Plans

1-VoIP has three different residential VoIP plans, offering you barebone options with limited minutes, all the way up to unlimited international calling service. Here is a breakdown of your options:

  • Value - $8.97 per month
    • Unlimited incoming calls
    • 500 minutes of outbound calls to the US & Canada
    • Phone adapter rental
    • No contract commitment
    • No cancellation fees
    • $14.95 activation fee
    • Free hardware rental, but a $14.95 shipping fee
  • US & Canada Unlimited - $17.97 per month
    • Unlimited minutes for incoming calls
    • Unlimited calls to the US & Canada
    • Phone adapter rental included, but with an upgrade to free shipping
    • $14.95 activation fee
  • World Unlimited - $23.97 per month
    • Unlimited calling to 30+ countries.
    • Phone adapter rental included with free shipping
    • $14.95 activation fee

Business Plans

VoIP service plans tend to range in price depending on the number of minutes, tools, users, and benefits. As a service provider, 1-VoIP offers a variety of calling plans with flexible month-to-month payments and a variety of usage options to cater to the needs of a range of customers. Business phone systems have the following options:

  • Metered - $14.97 per month, per extension
    • No commitment needed
    • Pay 2 cents per minute on top of the monthly fee.
  • Corporate - $24.97 per month, per extension
    • No commitment needed
    • Unlimited minutes
  • Professional - $34.97 per month, per extension
    • Hard phone rental & phone number included

The company offers month-to-month, no contract options. The ability to try the product and cancel without a long-term contract is a great selling point.

Premium Features

The feature package of any VoIP company is essential. Offering 19+ business phone features ranging from cell phone forwarding to personal auto attendant, the features play a major role in creating a great experience for clients and customers while reaching out to the business. Both residential service and business plans come with 1-VoIP free premium features.

Some of these include:

  • voicemail to email
  • digital call forward
  • music on hold
  • virtual number
  • configurable caller ID
  • customer service support
  • anonymous call rejection
  • virtual fax
  • 3-way calls

Business class service features also include:

  • auto attendant
  • extension transfer
  • call record
  • digital queues
  • custom music on hold

The Bad

  • Activation & Shipping Fees
  • 3rd Party Phones & Apps

Activation & Shipping Fees

One-time activation fees are charged in your first month's bill. Residential lines have a one-time $14.95 activation fee. For 10 lines on the Corporate plan, the activation fee is almost $100, at $94.65. For 10 lines on the Professional calling plan, the activation fee is $169.40.

Third Party Phones & Apps

1-VoIP doesn't have its own SIP phones, softphone software or apps. So, you will have to either use a hard phone VoIP adapter, which they can provide and is included in some plans, a SIP phone from one of their partners (Cisco, Grandstream, Yealink, and Polycom), or use a computer or smartphone with a softphone app. Zoiper, a free softphone app for your computer, iOS or Android device, is pre-configured for 1-VoIP.

Using third-party equipment can be a good thing if the customer has already invested in SIP phones or you have a favorite mobile calling app. The one thing that you may need to keep in mind is that customer support may not be able to assist you if you aren't using a supported partner device.

The Bottom Line

Overall, 1-VoIP is an excellent, low-priced VoIP service provider choice. A big standout in both their residential service and business VoIP options is the month-to-month billing option, allowing you to avoid long-term contracts. However, be aware that there will be activation fees, and you will have the option to use third-party equipment for calling which can make technical support a difficult task.